{"id":3410,"date":"2015-11-05T13:41:16","date_gmt":"2015-11-05T19:41:16","guid":{"rendered":"http:\/\/wpengine.wpengine.com\/?post_type=support&#038;p=3410"},"modified":"2025-07-28T11:04:59","modified_gmt":"2025-07-28T17:04:59","slug":"restore","status":"publish","type":"support","link":"https:\/\/wpengine.com\/support\/restore\/","title":{"rendered":"Backup and Restore"},"content":{"rendered":"\n<p>WP Engine has both automated and manual backups to help protect your data, removing the need for any bulky third-party application. Backups exist for all environments on WP Engine by default (Production, Staging, and Development). These backups are stored offsite on Amazon S3 in the same region that the website is hosted in, and are encrypted in transit and at rest.<\/p>\n\n\n\n<p>In this article we&#8217;ll discuss how to locate, restore, and download a backup checkpoint, as well as how to restore a backup to another environment entirely.<\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"097cc8\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>ATTENTION<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>WP Engine keeps all website backup data off site in AWS data centers. The current backup location for the Tel Aviv data center is Frankfurt, Germany. Because of this, we can confirm that customer site data is readily available in the event of any regional outages around Tel Aviv.<\/p>\n<\/div><\/div>\n\n\n\n\n\n<a name=\"backup\"><\/a>\n\n\n\n<a name=\"Locate_Backup_and_Restore\"><\/a><a name=\"Locate_Backup_Points\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Access Backups<\/h2>\n\n\n\n<p>All backup and restore functionality takes place from the same page in your User Portal, called &#8220;Backups&#8221;. To access the <em>Backups<\/em> page:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the <em><a href=\"https:\/\/my.wpengine.com\/sites\">Sites<\/a><\/em> page, select the environment name<\/li>\n\n\n\n<li>Click <b>Backups<\/b> (You may have to expand the <strong>Manage<\/strong> dropdown section)<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/backups-page-1024x513.png\" alt=\"Screenshot of an environment's Backups page in the WP Engine User Portal \" class=\"wp-image-125334\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/backups-page-1024x513.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/backups-page-300x150.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/backups-page-768x384.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/backups-page-1536x769.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/backups-page-1500x751.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/backups-page.png 1786w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"10de4b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>NOTE<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>The <em>Backups<\/em> page shows the 40 most recent backup checkpoints. However, WP Engine stores up to 60 days worth of checkpoints. If you need a checkpoint that is not displayed, please <a href=\"https:\/\/my.wpengine.com\/support\">contact Support<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<a name=\"make\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Make a Backup Checkpoint<\/h2>\n\n\n\n<p>Daily backup checkpoints are made automatically, but if you\u2019re planning to make updates to your site you will typically want to make a fresh backup checkpoint before proceeding- just in case you need to quickly revert the change.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the <em><a href=\"https:\/\/my.wpengine.com\/sites\">Sites<\/a><\/em> page, select the environment name<\/li>\n\n\n\n<li>Click <b>Backups<\/b><\/li>\n\n\n\n<li>Click <b>Create backup<\/b><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/create-backup-1024x513.png\" alt=\"Screenshot of an environment's Backups page in the WP Engine User Portal showing the button to create a backup\" class=\"wp-image-125335\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/create-backup-1024x513.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/create-backup-300x150.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/create-backup-768x384.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/create-backup-1536x769.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/create-backup-1500x751.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/create-backup.png 1786w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>A second window will pop up with required fields:\n<ul class=\"wp-block-list\">\n<li><b>Backup description<\/b> \u2014 For example \u201cBefore theme update\u201d<\/li>\n\n\n\n<li><b>Send notification to<\/b> \u2014 List emails, separated by commas, to receive a notification when the backup completes<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <b>Create<\/b><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/create-backup-options-1024x490.png\" alt=\"\" class=\"wp-image-124432\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/create-backup-options-1024x490.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/create-backup-options-300x144.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/create-backup-options-768x368.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/create-backup-options-1536x735.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/create-backup-options-1500x718.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/create-backup-options.png 1676w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"10de4b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>NOTE<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>The email notification may be filtered into <em>Junk<\/em> or <em>Spam<\/em>. Be sure to check these folders in your email inbox!<\/p>\n<\/div><\/div>\n\n\n\n<p>Once completed, the new checkpoint will be added to the backup checkpoint list. At this point the new backup checkpoint can be prepared for download or restored.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"345\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/new-backup-checkpoint-list-1024x345.png\" alt=\"\" class=\"wp-image-124433\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/new-backup-checkpoint-list-1024x345.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/new-backup-checkpoint-list-300x101.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/new-backup-checkpoint-list-768x259.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/new-backup-checkpoint-list-1536x518.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/new-backup-checkpoint-list-2048x690.png 2048w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/new-backup-checkpoint-list-1500x505.png 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Status Visibility for Backups<\/h2>\n\n\n\n<p>We now have a status banner for showing the status of a backup currently in progress. In the banner you\u2019ll also see a link to a side drawer with more details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Status Banner<\/h3>\n\n\n\n<p>You\u2019ll now see a status banner whenever a user on an environment starts a backup. This will let you quickly see when you\u2019re not able to start a new backup because another backup is currently in progress. You\u2019ll also be able to confirm that your backup has not yet completed, without having to rely on a confirmation email.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"142\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-started.png\" alt=\"Screenshot of an environment's page in the WP Engine User Portal showing a banner with a message that a backup is currently in progress.\" class=\"wp-image-126178\" style=\"width:500px\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-started.png 806w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-started-300x53.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-started-768x135.png 768w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/><\/figure>\n\n\n\n<p>The banner will also persist after the backup is completed for 10 minutes or until you click <strong>Dismiss<\/strong>. If there is an error message for a backup failure, the banner will persist for 1 hour or until you click <strong>Dismiss<\/strong>. After clicking <strong>Dismiss<\/strong> the <strong>View Details<\/strong> link will no longer be accessible for that backup. You\u2019ll still be able to see details about backups started from the User Portal under <a href=\"https:\/\/wpengine.com\/support\/users\/#Account_Activity_Log\" target=\"_blank\" rel=\"noreferrer noopener\">Account Activity<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"158\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-finished.png\" alt=\"Screenshot of an environment's page in the WP Engine User Portal showing a banner with a message that a recent backup has been created successfully.\" class=\"wp-image-126179\" style=\"width:500px\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-finished.png 960w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-finished-300x49.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-backup-finished-768x126.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p>The <strong>Create backup<\/strong> button will also be disabled while a backup is in progress.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"252\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-in-progress.png\" alt=\"Screenshot of an environment's page in the WP Engine User Portal showing a button with a tooltip message that a backup is already in progress.\" class=\"wp-image-126180\" style=\"width:300px\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-in-progress.png 512w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-in-progress-300x148.png 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Status Drawer<\/h3>\n\n\n\n<p>To see more details click the <strong>View Details<\/strong> link in the status banner on any page within the environment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"932\" height=\"1024\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-view-details-932x1024.png\" alt=\"Screenshot of an environment's page in the WP Engine User Portal showing the View Details link in a backup status banner.\" class=\"wp-image-126181\" style=\"width:400px\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-view-details-932x1024.png 932w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-view-details-273x300.png 273w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-view-details-768x844.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-view-details-1398x1536.png 1398w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-view-details-1500x1648.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/banner-view-details.png 1841w\" sizes=\"auto, (max-width: 932px) 100vw, 932px\" \/><figcaption class=\"wp-element-caption\">This will not show if you have dismissed the banner after the backup has completed.<\/figcaption><\/figure>\n\n\n\n<p>You\u2019ll see a drawer with more details about the backup.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"763\" height=\"1024\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-sidebar-763x1024.png\" alt=\"Screenshot of an environment's page in the WP Engine User Portal showing a Status Drawer with details about the most recent backup.\" class=\"wp-image-126182\" style=\"width:400px\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-sidebar-763x1024.png 763w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-sidebar-224x300.png 224w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-sidebar-768x1030.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-sidebar.png 966w\" sizes=\"auto, (max-width: 763px) 100vw, 763px\" \/><\/figure>\n\n\n\n<p>Some details that you\u2019ll see in the detailed view will be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Created by<\/strong> &#8211; the name of the user that started the backup<\/li>\n\n\n\n<li><strong>Started<\/strong> &#8211; the timestamp when the backup was started<\/li>\n\n\n\n<li><strong>Description<\/strong> &#8211; the user defined label for this backup<\/li>\n\n\n\n<li><strong>Status tracker<\/strong> &#8211; the current status of the backup with 2 states:\n<ul class=\"wp-block-list\">\n<li><strong>Backing up content<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"217\" class=\"wp-image-126183\" style=\"width: 300px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backing-up-content.png\" alt=\"Screenshot of an environment's page in the WP Engine User Portal showing a Status Drawer with details about the most recent backup that is in the Backup up content status.\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backing-up-content.png 761w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backing-up-content-300x217.png 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li><strong>Backup complete<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"229\" class=\"wp-image-126184\" style=\"width: 300px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-complete.png\" alt=\"Screenshot of an environment's page in the WP Engine User Portal showing a Status Drawer with details about the most recent backup that is in the Backup up complete status.\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-complete.png 747w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2015\/11\/backup-complete-300x229.png 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Restore a Backup<\/h2>\n\n\n\n<p>To restore (or &#8220;rollback&#8221;) your website to a previous version:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the <em><a href=\"https:\/\/my.wpengine.com\/sites\">Sites<\/a><\/em> page, select the environment name<\/li>\n\n\n\n<li>Click <b>Backups<\/b> (You may have to expand the <strong>Manage<\/strong> dropdown section)<\/li>\n\n\n\n<li>Locate a backup in the list and expand the 3 dot &#8220;more actions&#8221; menu<\/li>\n\n\n\n<li>Select <b>Restore<\/b><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-1024x513.png\" alt=\"Screenshot of an environment's Backups page in the WP Engine User Portal showing the option to restore a backup\" class=\"wp-image-125336\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-1024x513.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-300x150.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-768x384.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-1536x769.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-1500x751.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup.png 1786w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>A window will pop up with required fields:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Restore to<\/b> \u2014 Select an environment name to restore this backup to. This can be any environment on the account that your user has access to.<\/li>\n\n\n\n<li><b>Restore with database<\/b> \u2014 The&nbsp;database&nbsp;includes: all posts, pages, users, custom post types (EX: Store orders), and certain settings. It\u2019s possible for the database to also contain theme and plugin settings. This will vary based on the asset so if there are questions, reaching out to the author directly would be best if you aren\u2019t sure. Partial database selection (specific tables) is not an option.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Send notification to<\/b> \u2014 List email addresses, separated by commas, to receive a notification when the restore completes <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <b>Restore<\/b><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"838\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-backup-options-1-1024x838.png\" alt=\"\" class=\"wp-image-124435\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-backup-options-1-1024x838.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-backup-options-1-300x246.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-backup-options-1-768x629.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-backup-options-1-1536x1257.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-backup-options-1-1500x1228.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-backup-options-1.png 1638w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><br>The automated restore process can take anywhere from a few minutes to several hours. This largely depends on the size of your site and the number of files. An email will be sent to the email addresses listed when the restore has completed.<\/p>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"10de4b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>NOTE<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>It\u2019s possible for the email notification to be filtered into Junk or Spam. Be sure to check these email folders.<\/p>\n<\/div><\/div>\n\n\n\n<p>If you choose to restore the backup to a different environment, the source environment that the backup belongs to will <b>not<\/b> be impacted. On the destination environment, a <a href=\"https:\/\/wpengine.com\/support\/find-replace\/\">search and replace<\/a> is also run to update domain instances in the database, other files will not be search and replaced.<\/p>\n\n\n\n<p><strong>The restore process is destructive<\/strong>, meaning all content will be overwritten on the destination environment to match the content of the backup point selected. This means files present on the destination, if not present in that backup point, will be removed from the destination upon restore.<\/p>\n\n\n\n<a name=\"other\"><\/a><a name=\"Copy_Environment_to_Different_Site\"><\/a><<a name=\"Restore_a_Backup_from_One_Environment_to_Another\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Restore a Backup to Another Environment<\/h3>\n\n\n\n<p>Sometimes you need to revert a site back to a previous version to check out an old feature, or investigate to see if a site issue existed before an update. However reverting in place would impact the live site and your business. In these cases we suggest restoring a backup to a different environment.<\/p>\n\n\n\n<p>When restoring between environments a <a href=\"https:\/\/wpengine.com\/support\/find-replace\/\">search and replace<\/a> is run on the destination to update domain instances in the database. Other files will not be search and replaced.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the <a href=\"https:\/\/my.wpengine.com\/sites\">Sites page<\/a>, select the&nbsp;<strong>source<\/strong>&nbsp;environment name<\/li>\n\n\n\n<li>Click&nbsp;<strong>Backups<\/strong><\/li>\n\n\n\n<li>Locate a backup in the list and expand the 3 dot &#8220;more actions&#8221; menu<\/li>\n\n\n\n<li>Select&nbsp;<strong>Restore<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"350\" class=\"wp-image-125336\" style=\"width: 700px;\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup.png\" alt=\"Screenshot of an environment's Backups page in the WP Engine User Portal showing the option to restore a backup\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup.png 1786w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-300x150.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-1024x513.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-768x384.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-1536x769.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/restore-backup-1500x751.png 1500w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/li>\n\n\n\n<li>In the pop-up, select the&nbsp;<strong>Restore to<\/strong>&nbsp;dropdown and select the&nbsp;<strong>environment name<\/strong>&nbsp;to&nbsp;<em>restore content to<\/em>\n<ul class=\"wp-block-list\">\n<li>The environments shown are within the same hosting account and only those that your user has access to.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Check an option to&nbsp;<strong>include<\/strong>&nbsp;or&nbsp;<strong>exclude<\/strong>&nbsp;the database\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wpengine.com\/support\/copy-site\/#Database_Include_Options\">Read more about what the database includes.<\/a><\/li>\n\n\n\n<li>It is not typically recommended to include the database when restoring to Production.&nbsp;<a href=\"https:\/\/wpengine.com\/support\/copy-site\/#Copy_Database_to_Production\">Read more.<\/a><\/li>\n\n\n\n<li>The partial database selection of specific tables is not an option.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enter your <strong>email address<\/strong> (or multiple email addresses, separated by commas)<\/li>\n\n\n\n<li>Click&nbsp;<strong>Restore<\/strong>&nbsp;<strong>backup<\/strong><\/li>\n<\/ol>\n\n\n\n<p>You will receive an email at the specified email address(es) when the restore is complete.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"841\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-to-1024x841.png\" alt=\"\" class=\"wp-image-124436\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-to-1024x841.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-to-300x246.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-to-768x631.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-to-1536x1262.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-to-1500x1232.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/restore-to.png 1573w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<a name=\"download\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Download a Backup<\/b><\/h2>\n\n\n\n<p>Backups can be downloaded as a ZIP archive and can be requested as full or partial. If you have a large site, or need to manually restore a single directory, partial backups can be useful. The last 40 backups taken on an environment can be accessed on the <em>Backups<\/em> page. Our <a href=\"https:\/\/my.wpengine.com\/support\" target=\"_blank\" rel=\"noreferrer noopener\">support<\/a> team can also access backups for the last 60 days if you need a backup outside of the 40 most recent backups.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the <em><a href=\"https:\/\/my.wpengine.com\/sites\">Sites<\/a><\/em> page, select the environment name<\/li>\n\n\n\n<li>Click <b>Backups<\/b> (You may have to expand the <strong>Manage<\/strong> dropdown section)<\/li>\n\n\n\n<li>Locate a backup point and expand the 3 dot &#8220;more actions&#8221; menu<\/li>\n\n\n\n<li>Select <b>Prepare ZIP<\/b><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/prepare-zip-1024x481.png\" alt=\"Screenshot of an environment's Backups page in the WP Engine User Portal showing where to Prepare ZIP for a backup\" class=\"wp-image-125260\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/prepare-zip-1024x481.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/prepare-zip-300x141.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/prepare-zip-768x361.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/prepare-zip-1536x722.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/prepare-zip-1500x705.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/07\/prepare-zip.png 1672w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>A window will pop up with required fields:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Backup Contents<\/b>:\n<ul class=\"wp-block-list\">\n<li><b>Full Backup<\/b> \u2014 All files and the database.<\/li>\n\n\n\n<li><b>Partial Backup<\/b>:\n<ul class=\"wp-block-list\">\n<li><b>Entire database<\/b> \u2014 Database file, <code>\/wp-content\/mysql.sql<\/code>\n<ul class=\"wp-block-list\">\n<li><em>*Partial database (i.e. selecting specific tables) is not an option with this tool. <\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><b>Themes<\/b> \u2014 Themes directory, <code>\/wp-content\/themes\/*<\/code><\/li>\n\n\n\n<li><b>Plugins<\/b> \u2014 Plugins and must-use plugins directories <i>\/wp-content\/plugins\/*<\/i>, <i>\/wp-content\/mu-plugins\/*<\/i><\/li>\n\n\n\n<li><b>Media uploads<\/b> \u2014 Uploads directory <code>\/wp-content\/uploads\/*<\/code><\/li>\n\n\n\n<li><b>All other files<\/b> \u2014 All other site files not listed above <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Send notification to<\/b> \u2014 List email addresses, separated by commas, to receive a notification when the backup has completed. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <b>Prepare ZIP<\/b><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"758\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/prepare-zip-options-1024x758.png\" alt=\"\" class=\"wp-image-124430\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/prepare-zip-options-1024x758.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/prepare-zip-options-300x222.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/prepare-zip-options-768x569.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/prepare-zip-options-1536x1138.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/prepare-zip-options-1500x1111.png 1500w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/prepare-zip-options.png 1997w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>When a backup is requested, it is first compiled. Once the backup has been prepared it can be downloaded from the <em>Backups<\/em> page by clicking <strong>Download ZIP<\/strong> next to the checkpoint. The <strong>Download ZIP<\/strong> links for backups cannot be manually deleted and any backup that&#8217;s already been prepared can be downloaded from this page for up to 7 days.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/backup-download-zip-1024x349.png\" alt=\"\" class=\"wp-image-124431\" srcset=\"https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/backup-download-zip-1024x349.png 1024w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/backup-download-zip-300x102.png 300w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/backup-download-zip-768x262.png 768w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/backup-download-zip-1536x523.png 1536w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/backup-download-zip-2048x698.png 2048w, https:\/\/wpengine.com\/support\/wp-content\/uploads\/2024\/01\/backup-download-zip-1500x511.png 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>At this time there is no way to automatically export WP Engine generated backups to another service, such as Amazon S3. However, you can still use your own backup integration to offload backups to a separate location. Bear in mind that your WP Engine local storage is limited, and excess storage can impact performance, so these third-party backups should never be stored on the same server as your website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Partial Restore<\/h2>\n\n\n\n<p>At times you may want to restore a single directory, or just the database. WP Engine\u2019s automated restore feature will not work in these cases so the restore must be done manually. Partially restoring specific tables in the database is not an option.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Restore a Directory<\/h3>\n\n\n\n<p>Restoring a single, or several directories requires first downloading and opening a backup, then uploading the specified content back to your site.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/wpengine.com\/support\/restore\/#Download_a_Backup\"><b>Download<\/b><\/a> a full or partial backup point<\/li>\n\n\n\n<li><b>Unzip<\/b> the backup archive locally<\/li>\n\n\n\n<li>Locate the directory you wish to restore within the local copy of the backup<\/li>\n\n\n\n<li>Connect to your environment <a href=\"https:\/\/wpengine.com\/support\/sftp\/\">using SFTP<\/a> or <a href=\"https:\/\/wpengine.com\/support\/ssh-gateway\/\">SSH Gateway<\/a><\/li>\n\n\n\n<li><b>Overwrite<\/b> the remote directory on WP Engine with the local backup directory<\/li>\n\n\n\n<li><a href=\"https:\/\/wpengine.com\/support\/file-permissions\/\">Reset default <strong>file permissions<\/strong><\/a><\/li>\n\n\n\n<li><b><a href=\"https:\/\/wpengine.com\/support\/cache\/\">Purge cache<\/a><\/b><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Restore Database Only<\/h3>\n\n\n\n<p>Restoring just the database of a WordPress website requires first downloading and unpacking a backup point to locate the database file. Next you will clear out the existing database and import the database file from your backup to the website.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/wpengine.com\/support\/restore\/#Download_a_Backup\"><b>Download<\/b><\/a> a full or partial backup point<\/li>\n\n\n\n<li><b>Unzip<\/b> the backup archive locally<\/li>\n\n\n\n<li>Locate the database within the local backup directory at <b>wp-content\/mysql.sql<\/b><\/li>\n\n\n\n<li><a href=\"https:\/\/wpengine.com\/support\/importing-database\/\">Open phpMyAdmin<\/a> from the User Portal<\/li>\n\n\n\n<li>Select the database name<\/li>\n\n\n\n<li>Check all database tables<\/li>\n\n\n\n<li>From the dropdown, select <b>Drop<\/b><\/li>\n\n\n\n<li>Confirm by clicking <b>Yes<\/b>\n<ul class=\"wp-block-list\">\n<li>If there are several pages of tables, this may need to be done a few times until no tables show <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>Import<\/strong><\/li>\n\n\n\n<li>Browse your computer to locate the <strong>mysql.sql<\/strong> file and select it<\/li>\n\n\n\n<li>Click&nbsp;<strong>Go<\/strong><\/li>\n\n\n\n<li><b><a href=\"https:\/\/wpengine.com\/support\/cache\/\">Purge cache<\/a><\/b><\/li>\n<\/ol>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"10de4b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>NOTE<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>A database file can also be imported using <a href=\"https:\/\/wpengine.com\/support\/ssh-gateway\/\">SSH Gateway<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<a name=\"include\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Backup Inclusions and Exclusions<\/h2>\n\n\n\n<p>Every backup (manual or automated) <em>includes<\/em> the following:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">WordPress core files\nThemes\nPlugins\nDatabase<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">Backup Exclusions<\/h3>\n\n\n\n<p>The things we choose <em>not<\/em> to backup on our platform typically fall into the following 5 buckets:<\/p>\n\n\n\n<p><b>Temporary Files (Cache, temporary files, versioning files, etc):<\/b> These files are meant to be kept around temporarily and therefore can be regenerated easily. In most cases it\u2019s actually bad if we restored these files as they contain time specific content and may affect the functionality of your website.<\/p>\n\n\n\n<p><b>Stock files (samples, templates): <\/b>These files are provided by the maintainer of the software to illustrate sample content in various config files. EX: <code>sample-wp-config.php<\/code> in WordPress core. The files are not used in rendering a site, and can be gathered again if needed.<\/p>\n\n\n\n<p><b>Backups (backups, snapshots, .bak files): <\/b>These files are redundant to the backups we offer as part of our platform, and for that reason we choose not to include them as part of the backups we create. We recommend never creating backups locally (we <a href=\"https:\/\/wpengine.com\/support\/disallowed-plugins\/\">disallow some plugins<\/a> that perform this), but we do permit additional offsite backups to be created.<\/p>\n\n\n\n<p><b>Log files (logs, error logs, debug logs): <\/b>Log files as they would appear in the WordPress root are relevant only at the time of creation, or shortly after. We believe that backing up these files is typically unnecessary and instead recommend downloading relevant log files when the necessary information is captured. Long running log files can also create a large amount of local storage, and we recommend disabling wp debug and other logs once you are done using them.<\/p>\n\n\n\n<p><b>Obsolete software (unmaintained or prohibited): <\/b>This category contains things like <a href=\"https:\/\/wpengine.com\/support\/best-practice-dont-use-timthumb\/\">timthumb<\/a> and other softwares that aren\u2019t something we recommend using. If you are using unmaintained software, we strongly recommend working to eliminate that software from your site as a security precaution.<\/p>\n\n\n\n<a name=\"list\"><\/a>\n\n\n\n<h3 class=\"wp-block-heading\">Full List of Backup Exclusions<\/h3>\n\n\n\n<p>WP Engine backups contain the majority of your uploads, though some are excluded.<br>Here is our list of files and directories that are not backed up:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\".*~\"\n.*\/_wpeprivate\n\".*\\.(svn|cvs|git|log|tmp|listing|bak|swp)\"\n.*\/log\\.txt\n.*\/wp-content\/upgrade\n.*\/wp-content\/.logs\n.*\/pclzip-.*\n.*\/wp-content\/uploads\/sucuri\n.*\/.sucuriquarantine\n.*\/wp-content\/cache\n.*\/cache\/.*\\..*\n.*\/imagecache.*\n.*\/ics-importer-cache\n.*\/gt-cache\n.*\/et-cache\n.*\/wp-content\/w3tc.*\n.*\/wp-content\/w3-.*\n.*\/wp-content\/uploads\/igcache\n.*\/wp-content\/nitropack\/.*\/pagecache\n.*\/wp-content\/.*-nitropack\n.*\/wp-content\/podscache\n.*\/wp-content\/backups\n.*\/wp-content\/snapshots\n.*\/wp-content\/plugins\/wpengine-snapshot\/snapshots\n.*\/wp-content\/uploads\/snapshots\n\".*\/wp-content\/updraft\/.*\\.(zip|gz)\"\n\".*\/wp-content\/uploads\/backupbuddy_backups\/.*\\.(zip|gz)\"\n.*\/wp-content\/ai1wm-backups\/.*\\.wpress\n.*\/wp-content\/aiowps_backups\/.*\\.wpress\n\".*\/wp-content\/backups-dup-pro\/.*\\.(zip|gz)\"\n\".*\/wp-content\/envato-backups\/.*\\.(zip|gz)\"\n\".*\/wp-content\/uploads\/backup\/.*\\.(zip|gz)\"\n\".*\/wp-content\/uploads\/backup-guard\/.*\\.(zip|gz)\"\n\".*\/wp-content\/uploads\/db-backup\/.*\\.(zip|gz)\"\n\".*\/wp-content\/uploads\/pb_backupbuddy\/.*\\.(zip|gz)\"\n\".*\/wp-content\/uploads\/tCapsule\/backups\/.*\\.(zip|gz)\"\n\".*\/wp-content\/uploads\/wp-file-manager-pro\/fm_backup\/.*\\.(zip|gz)\"\n\".*\/wp-content\/wpvividbackups\/.*\\.(zip|gz)\"\n.*\/wp-content\/managewp\n.*\/wp-content\/infinitewp\n.*\/wp-content\/wfcache\n.*\/wp-content\/wflogs\n.*\/wp-content\/plugins\/adobe-xmp-for-wp\/cache\n.*\/wp-content\/plugins\/wordfence\/tmp\n.*\/wp-content\/plugins\/wp-clean-up-optimizer\/views\/error-logs\n.*\/wp-content\/uploads\/gravity_forms\/logs\n.*\/wp-content\/uploads\/sessions\/sess_.*\nwp-cli.yml\nwp-cli.yaml\nwp-cli.local.yml<\/code><\/pre>\n\n\n\n<a name=\"issues\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Backup Errors<\/h2>\n\n\n\n<p>Start your troubleshooting process here if you receive an email that your WP Engine backup, restore, or copy has failed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Database<\/h3>\n\n\n\n<p>The following database items are currently not fully supported on WP Engine specifically because they interfere with the checkpoint process. Unlike files, however, these items are <strong>not<\/strong> ignored automatically by our system. The entire database is backed up at once without any modifications, taking any problem-causing items with it.<\/p>\n\n\n\n<p>When the database is restored or imported with these items, <em>Superadmin<\/em> permissions are required. For security purposes, our system does not allow <em>Superadmin<\/em> actions and the process will fail, leaving your site potentially broken.<\/p>\n\n\n\n<p><strong>The following database items should be removed to prevent issues:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Definers\nCustom Views\nCustom Procedures\nCustom Functions<\/pre>\n\n\n\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"10de4b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>NOTE<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<p>While these items may work on your live site itself, they will directly interfere with WP Engine backup, restore and copy environment processes and should be removed if you intend to use these services.<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Too Many Processes<\/h3>\n\n\n\n<p>Only one backup, <a href=\"https:\/\/wpengine.com\/support\/copy-site\/\">Copy Environment<\/a> or restore can run for an environment at any given time. Starting any additional operations will cause the new process to immediately fail if the old process has not yet completed.<\/p>\n\n\n\n<p>If you receive a failure email after starting an additional backup\/restore\/copy, this typically means there is no error at all with the original process. Simply need to wait a bit longer for the original process to finish.<\/p>\n\n\n\n<p>If you&#8217;re still having issues or simply have questions, our <a href=\"https:\/\/my.wpengine.com\/support\">Support team<\/a> is always happy to help!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Restore Checkpoint Prompt in WordPress<\/h2>\n\n\n\n<p>As part of our standard environment, WP Engine includes an awesome&nbsp;<a href=\"https:\/\/wpengine.com\/support\/restore\/\">restore checkpoint<\/a>&nbsp;feature that allows you to easily create a backup of your site at a single point in time. This feature may not be something that you remember to use often, so we include a popup to prompt you to create a restore point before making updates to plugins or themes on your website.<\/p>\n\n\n\n<p>This warning appears as follows: <code>Before taking this action, we at WP Engine recommend that you create a Restore Point of your site. This will allow you to undo this action within minutes.<\/code><\/p>\n\n\n\n<p>While our goal is to ensure that you can always get back to a working version of your site if something goes wrong, we certainly understand how this feature can be intrusive at times.<\/p>\n\n\n\n<p>With that in mind, there\u2019s an easy way to disable this popup window. To do so, add the following line to the <code>wp-config.php<\/code> file found in the root directory of your site:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">define( 'WPE_POPUP_DISABLED', true );<\/pre>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>NEXT STEP: <a href=\"https:\/\/wpengine.com\/support\/copy-site\/\">Copy an Environment<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to use the WP Engine automated backup system. Backups allow for automated and partial restores, local downloads and coping to other environments.<\/p>\n","protected":false},"featured_media":126216,"template":"","support-categories":[14,6],"support-tag":[183,53,40,35],"class_list":["post-3410","support","type-support","status-publish","has-post-thumbnail","hentry","support-categories-account","support-categories-platform","support-tag-accountfeatures_sp","support-tag-restore","support-tag-platform","support-tag-userportal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Backup and Restore - Support Center<\/title>\n<meta name=\"description\" content=\"Learn how to use the WP Engine automated backup system. 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